Queen Cleopatra Costume in Gold

Life is too good to stress over returns. We want you to love your purchase as much as we do. If you get your order and aren’t completely satisfied with your items, simply package them back up and include a note with your order number and either the word “REFUND” or “EXCHANGE”

If you choose to EXCHANGE, be sure to include the new size you want and a contact email or phone number in case new shipping costs are incurred.

Ship returns to: pallawashop, 14 Filton Rd Bristol BS7 0PA

Returns must be postmarked back to us within 14 days of delivery. All return items must be in brand new condition, no signs of wear and tags still attached. Returns from orders that received free shipping will be refunded less the $5 shipping cost. All sequin items are subject to a 25% restocking fee.  The exception to our awesome return policy is swimsuits and Halloween costumes, for obvious hygienic reasons. For Elizabeth K Dresses we offer Exchanges and Store Credit if shipped back to us within 7 days of receipt. We charge a $2 restocking fee per item for all returns sent back to us. We charge a 25% Restocking fee to process any exchange or store credit. If sent back for an exchange we will charge a 25% fee at the time of shipping out your new item. Unfortunately Elizabeth K dresses can not be returned for a refund due to our manufacturers return policy.

pallawashop’s goal is to make you happy and beautiful. We are pleased to offer easy returns and ask that you hold onto your return tracking and shipping information until your return is fully processed.