Life is too good to stress over returns. We want you to love your purchase as much as we do. If you get your order and aren’t completely satisfied with your items, simply package them back up and include a note with your order number and either the word “REFUND” or “EXCHANGE”
If you choose to EXCHANGE, be sure to include the new size you want and a contact email or phone number in case new shipping costs are incurred.
Ship returns to: pallawashop, 14 Filton Rd Bristol BS7 0PA
Returns must be postmarked back to us within 14 days of delivery. All return items must be in brand new condition, no signs of wear and tags still attached. Returns from orders that received free shipping will be refunded less the $6.95 shipping cost. All sequin items are subject to a 25% restocking fee.
The exception to our awesome return policy is swimsuits and Halloween costumes, for obvious hygienic reasons, and Shail K and Elizabeth K dresses, for contractual reasons.
pallawashop’s goal is to make you happy and beautiful. We are pleased to offer easy returns and ask that you hold onto your return tracking and shipping information until your return is fully processed.
Elizabeth K Special Occasion Dresses Return Policy:
We want you to be 100 percent satisfied with your order. We offer Exchanges and Store Credit on Elizabeth K dresses if shipped back to us within 7 days of receipt. We charge a 25% Restocking fee to process any exchange or store credit. If sent back for an exchange we will charge a 25% fee at the time of shipping out your new item. Unfortunately Elizabeth K dresses can not be returned for a refund due to our manufacturers return policy.
Additionally all returns must be returned in brand new condition and match the following criteria:
- All tags and original packaging must be in place
- Dress must be unworn, unwashed and free of any odors
- No signs of being worn (dirty, stains, makeup, missing hanger straps, etc.)
- We reserve the right to reject any return that does not meet our criteria