About pallawashop

   

Fashion is a form of art and you are a beautiful canvas. What you wear represents who you are. pallawashop believes in Fashion For All.  Our mission is to bring trending runway designs to the streets, lighting up cities and towns across UK with affordable couture fashion and innovative styles.

Headquartered in Downtown Bristol, pallawashop’s location allows us to work exclusively with the talented designers of the infamous Pallawashop. Growing from a Soho Bristol brick & mortar to an international online fashion destination, the pallawashop team has been continuously scouting the globe for cutting edge fashion since 1999.

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Your most beautiful accessory is your smile. At pallawashop, we strive to make your shopping experience fun, stress-free, and something you feel good about. Most of our products are designed and ethically manufactured right here in UK. If we do source from an international fabricator, we will let you know in the product description.

Keep calm and shop on. As a Google Trusted Store, every pallawashop order is insured up to $1,000. If you get your order in before 4pm (Pacific), we ship it to you that same day. Late night shopper? We’ll get your goods postmarked and on their way the next business day.

We believe the fashionistas of world deserve a little love which is why we offer free Royal Mail shipping on all orders over $75. Orders under $75 are shipped Royal Mail for just $5. Standard shipping takes about 2-5 business days. Need your goods in a hurry? We got you. Just select Royal Mail Next Day Air, 2nd Day Air, or 3rd Day Air when checking out. Royal Mail delivers Monday through Friday, save for holidays. Weekend delivery is available in some areas and, as much as we would love to, we can’t guarantee it.

Please double check that your shipping address is accurate and secure. pallawashop will safely package and send your order, but once it is marked delivered by the Royal Mail, we are released of all liability.

Globetrotting Fashionistas, we’ll cover international shipping for all orders over $99. International Orders under $99 ship for just $19.99. International orders are shipped the same day they are placed (see above) and take anywhere from 3-7 days to arrive, depending on your location. For a list of countries we are able ship internationally, scroll to the bottom of this page.

Life is too good to stress over returns. We want you to love your purchase as much as we do. If you get your order and aren’t completely satisfied with your items, simply package them back up and include a note with your order number and either the word “REFUND” or “EXCHANGE”

If you choose to EXCHANGE, be sure to include the new size you want and a contact email or phone number in case new shipping costs are incurred.

Ship returns to: pallawashop, 14 Filton Rd Bristol BS7 0PA

Returns must be postmarked back to us within 14 days of delivery. All return items must be in brand new condition, no signs of wear and tags still attached. Returns from orders that received free shipping will be refunded less the $6.95 shipping cost. All sequin items are subject to a 25% restocking fee.

The exception to our awesome return policy is swimsuits and Halloween costumes, for obvious hygienic reasons, and Shail K and Elizabeth K dresses, for contractual reasons.

pallawashop’s goal is to make you happy and beautiful. We are pleased to offer easy returns and ask that you hold onto your return tracking and shipping information until your return is fully processed.

Elizabeth K Special Occasion Dresses Return Policy:

We want you to be 100 percent satisfied with your order. We offer Exchanges and Store Credit on Elizabeth K dresses if shipped back to us within 7 days of receipt. We charge a 25% Restocking fee to process any exchange or store credit. If sent back for an exchange we will charge a 25% fee at the time of shipping out your new item. Unfortunately Elizabeth K dresses can not be returned for a refund due to our manufacturers return policy.

Additionally all returns must be returned in brand new condition and match the following criteria:

  • All tags and original packaging must be in place
  • Dress must be unworn, unwashed and free of any odors
  • No signs of being worn (dirty, stains, makeup, missing hanger straps, etc.)
  • We reserve the right to reject any return that does not meet our criteria

We love hearing from you. Got questions, concerns, or just want to say hi? Email us at customerservice@pallawashop.com or call us any time between 9AM – 6PM BST at +44.1173257436.  More into snail mail? Write us at 14 Filton Rd, Bristol BS7 0PA

We know how important it is to shop safely online. Protecting your security and information is our highest priority.  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  We use SSL (Secure Socket Layer) connections to ensure your Credit Card information cannot be taken by a third party.  

Any personal information we may collect from you, including your name, email address, demographic information such as postcode, preferences and interests, or any other information relevant to customer surveys and/or offers, is used to better understand the needs of pallawashop customers and create the most outstanding shopping experience possible.

This information is used for internal record keeping, to improve our products and services, and to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Cookies are commonly found on most websites. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Located in sunny southern California, pallawashop happily ships to the following countries:

  • Albania
  • Algeria
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Cote d'Ivoire
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • Gabon
  • Germany
  • Ghana
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Korea, Republic of South Korea
  • Kuwait
  • Kyrgyzstan
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Monaco
  • Mongolia
  • Morocco
  • Mozambique
  • Namibia
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Niue
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Spain
  • Sri Lanka
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Tanzania, United Republic of
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turks and Caicos Islands
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Venezuela
  • Vietnam
  • Virgin Islands, U.S.
  • Yemen
  • Zambia
  • Zimbabwe
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